Shipping policy

Last updated: July 18, 2026

Order Preparation

All orders are prepared, packaged, and shipped within 2 business days after the order is placed.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Preparation time is the time needed before your package is handed to the shipping carrier. It does not include the carrier's delivery time.

Shipping Area

We currently ship only to valid U.S. delivery addresses, including Puerto Rico. International shipping is not available at this time.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times are calculated and displayed at checkout.

Delivery estimates begin after the package has been accepted by the shipping carrier. Carrier delivery dates are estimates and are not guaranteed. Weather, holidays, high shipping volume, transportation interruptions, and other carrier-related circumstances may cause delays outside our control.

Order Tracking

After your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for the carrier's tracking system to update.

Please make sure the email address provided at checkout is correct so you can receive your order and tracking notifications.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible at k.c.scrunchiesxxl@gmail.com. We will try to correct it before shipment, but changes cannot be guaranteed once an order is being prepared or has already shipped.

If a package is returned because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of shipping it again.

Delayed or Missing Packages

Once a package has been accepted by the shipping carrier, its movement and delivery are handled by that carrier.

If tracking stops updating or your package has not arrived by the carrier's estimated delivery date, please contact the carrier first and then email us at k.c.scrunchiesxxl@gmail.com. We will gladly help you review the tracking information and begin a carrier inquiry when appropriate.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, ask other household members or neighbors, and contact the shipping carrier.

Please also contact us within 3 calendar days so we can help review the situation. Cases involving packages marked as delivered will be reviewed individually based on the tracking information and carrier investigation.

Damaged Packages

We take care to protect every order during packaging. If your order arrives damaged, please contact us within 3 calendar days of delivery at k.c.scrunchiesxxl@gmail.com.

Include:

• Your order number
• A description of the damage
• Clear photos of the damaged item
• Photos of the shipping package and mailing label

Please keep the item and its original packaging while the issue is being reviewed. We will evaluate the information and work with you toward an appropriate resolution.